Insurance

It is the traveler's responsibility to obtain and be in possessions of comprehensive travel and cancellation insurance including medical insurance and air evacuation insurance in case of an accident, medical expenses, or sudden sickness or death, before embarking on a tour. Nature Africa Safaris is neither responsible nor liable for any claim, loss, damage as a result of clients falling to obtain necessary insurance cover.

Health

It is the client's responsibility to ensure that he/she is in good health and medically fit and able to embark on tour. If tour passes the malaria zone, precautionary treatment is advised. Consultation with medical practitioners/doctors and obtaining anti malaria treatment is necessary.

Credit card/currency

Visa and Master card are acceptable across Namibia and by most establishments.

Namibia dollars and South Africa rand are equal in value and acceptable countrywide in Namibia.

Be advised that Namibia dollars and South Africa rand is not easily exchanged outside of Namibia.

Dietary requirements

It is the traveler's responsibility to inform Nature Africa Safaris in advance of any dietary requirements/allergies, so that we can convey the message to lodges accordingly.

Visas/passport

Travelers and travel agencies they must ensure that their visas and passports are up-to-date when visiting the countries.

Nature Africa Safaris can not be held liable or responsible should a clients be refused to entry into a country for any reason.

Items to pack

Suggested packing items: when embarking on one of our safaris, we would recommend cotton clothing and enough warm clothing during our winter months, as from May to September.

The temperature at the coast can be unpredictable - it can be cold any time of the year.

• Warm fleece/sweater for winter
• Scarf, gloves, wind break jackets for winter
• Long trousers, long sleeves shirts, T-shirts, golf-shirts, skits, swimming costumes, socks
• Sun hat, good quality sunglasses, comfortable walking shoes/hiking boots or trainers, sandals
• Insects repellent, sun screen lotion, lip balm, wet wipes,
• Camera, accessories, dust/water resistant camera bag, binoculars, memory cards
• Torch
• Rain coat for rainy season (summer)
• Basic medical aid kit to include:Aspirin, malaria prophylactic.
• Booking Agreement/contract

Cancellation Policy

1. Clients have the right to cancel any confirmed booking at any time,provided its done by writing an email to Nature Africa Safaris.
2. Nature Africa Safaris will confirm the client's cancellation, and reserve the right to the following cancellation fees, if the tour is cancelled by the clients.
   • From the day of payment of the deposit to 60 days before the start of the tour, Nature Africa Safaris will refund 100% deposit paid by clients.
   • Deposit 45 to 15 days before the start of the tour, Nature Africa Safaris charges 50% of the total deposit made.
   • From 14 to 7 days before the commencement of the tour, Nature Africa Safaris charges 75% of the total payment.
   • From 7 to 0 days before the tour start, Nature Africa Safaris charges 100% of the payment is charged.
3. No refund will be made if clients fail to join the tour, join after the tour departs or leaves before tour completion.

Booking and Payment

1. A 30% deposit is required to book the tour and the remaining amount should be paid not less than 30 days before the commencement of the tour.
2. We accept payments via bank transfer or credit card - Visa and Master card.